Shepell•fgi has launched an online help component as part of its employee assistance program (EAP) lineup. The service, called Online Access, allows users to confidentially identify their concerns online, learn about suggested EAP support services and choose the best service for their needs, lifestyle and learning preference.
“With approximately 80% of Canadians actively online, we’re proud to present an important new way to access EAP services,” says Barb Veder, clinical director, Shepell•fgi. “Online Access makes it easier for those who perhaps are hesitant to call in and ask for help.”
Online Access is available through Shepell•fgi’s workhealthlife.com site. Users can request help on a range of issues, including health, family, work, finances, relationships, and legal support.
Online Access also assists in identifying emergency issues and will redirect users to Shepell•fgi’s Care Access Centre for support. Manager-accessed services and training remain available offline.
“Our goal is to make EAP support as accessible as possible, and so we are using technology to adapt to how Canadians are currently accessing information and seeking help and advice with day-to-day issues and challenges,” says Rita Fridella, senior vice-president, operations and chief clinician with Shepell•fgi.
Other digital products Shepell•fgi offers include the My EAP smart phone app, an Online stress management program, video counseling and First Chat, an online consultative chat service.
