A trip to the dentist has resulted in more than just a sore tooth for hundreds of federal civil servants caught up in the ongoing battle with the problem-plagued Phoenix pay system, federal officials say.

The short-term denial of medical and dental benefits is just one of the latest issues many federal employees are struggling with as problems with the pay system persist.

Public Services and Procurement Canada had initially said in mid-December that the issue of benefits denials as a result of incorrect paycheques wasn’t widespread.

The department has since revealed that hundreds of government employees who saw their work terms extended could have experienced benefits denials or processing delays.

“We did identify approximately 530 term employees whose work term had been extended and who may have had their coverage interrupted because of processing delays,” Public Services spokeswoman Michele LaRose said in an email.

Read: Problems with Phoenix pay system extending to pension plan members

The department maintains, however, that the problem isn’t widespread. “There is no generalized problem with group benefit coverage,” said LaRose. “This situation has since been resolved and processes have been modified in order to mitigate any further issues.”

In the meantime, any employees who have had claims for dental or medical expenses rejected or new workers whose group insurance benefits haven’t yet kicked in can submit claims retroactively “once their pay situations are resolved,” the department said.

For those who’ve had to borrow to pay for medical or dental coverage, the government said they can claim the interest on those loans as part of their reimbursement.

The auditor general reported in November that more than 150,000 civil servants — about half of the people employed by government departments and agencies — had experienced pay problems since early 2016.

During that time, the backlog of problem files has swelled to nearly 620,000, prompting suggestions that a permanent, lasting fix could take years and cost taxpayers $1 billion or more.

Read: Federal retirees lose bid to challenge move to 50-50 cost split for benefits plan

Public Services has also revised how it collects money overpaid to civil servants as tax filing time approaches.

In a statement Monday, the department said employees with overpayments in 2017 will have until the end of January to report them to Phoenix administrators.

Those employees will then only have to repay the net amount of overpayments they received, which don’t include taxes and other deductions from the overpaid amounts, according to the new guidelines.

But civil servants who miss the Jan. 31 deadline will have to pay back the gross amount, including the deducted amounts they never actually received.

“If the overpayment was not recorded in Phoenix before the end of January 2018, the original tax slips for 2017 will reflect the overpaid earnings and associated deductions,” the department said.

“An amended tax slip will be produced for you.”

Read: B.C. appeal court dismisses injured veterans’ pension claims

The Public Service Alliance of Canada, which represents most federal employees, called the deadline a disappointing “half measure.”

The union has demanded that the government only recover the net overpayments made to employees through Phoenix.

Copyright © 2018 Transcontinental Media G.P. Originally published on benefitscanada.com

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