Sandra Folk:

Hello Susan,
I read your article which offers 4 rules for communicating with plan members. I couldn’t agree with you more. In our work to improve clients’ communication, we stress the importance of writing for your audience, use plain language, avoid jargon, be consistent, be concise, aim for shorter sentences and edit, test, edit.
The benefit of following these tips is that, in the end, it saves time and avoids spawning additional communication.

Monday, July 04 at 9:43 pm | Reply