Sun Life is partnering with telemedicine platform Dialogue to provide its group benefits plan members with free access to a virtual health-care service during the coronavirus pandemic.
Lumino Heath Virtual Care, which is a combination of Sun Life’s Lumino Health and Dialogue’s platform, will be available to plan members who have an extended health-care benefits plan through their employer.
Plan members can use the service online or via a mobile app. It conducts a preliminary assessment and then connects plan members with care managers, nurses or physicians who can review their symptoms and provide assessments, develop a personalized care plan, issue prescriptions and, if necessary, refer them to specialists or in-person care. Plan members can use the service for both physical and mental-health issues.
“Offering free virtual health-care services to our clients will hopefully relieve some of their stress, support social distancing efforts across the country and alleviate some of the load on Canada’s emergency health-care system,” said Jacques Goulet, president of Sun Life Canada, in a press release. “We are offering this service free of charge because it is the right thing to do.”