Courtesy of Manulife Financial Corp.

Manulife Financial Corp. is appointing Sarah Miller Wright as head of Canadian operations.

Miller Wright’s role will be to continue Manulife Canada’s work to reimagine how it interacts with its customers across all channels, improve the customer experience and drive business effectiveness.

Read: Manulife sending employees’ kids to virtual camp

She joins the insurer from Shaw Communications Inc., where she held a series of senior leadership roles, most recently senior vice-president of digital, product and service delivery. She also previously worked in leadership roles at Virgin Mobile Canada Ltd. and BCE Inc.

“Sarah is passionate about creating a high-performing culture through the development of strong talent,” said Manulife in a press release.

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This is the frustrating thing about insurance companies. They constantly hire people outside the industry for leadership positions. It’s like hiring an oil executive to run a shoe company. How can she possibly relate to the industry?

Tuesday, August 18 at 12:22 pm | Reply

Calgary Torontonian:

Often times, someone with an outside perspective provides significant value to an organization. I had the privilege of studying with Sarah and can attest to her abilities as a transformational, value creating leader and I have no doubt that she will elevate Manulife.

Wednesday, August 19 at 1:23 pm | Reply

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