Capital One Canada is using artificial intelligence to assist with administrative tasks and appointing champions for good AI use in different parts of its business, but certain skills will always require a human touch, says Susan Zettergren, the company’s chief people officer. “Like many organizations, we want to get the most we can out of […]
The federal government’s recent announcement that it will make the employee ownership trust tax exemption permanent is a major incentive for employers to transition their businesses to employee ownership, says Elspeth Murray, director of the centre for entrepreneurship, innovation and social impact at Queen’s University’s Smith School of Business. In the recent spring economic update, […]
The Bank of Montreal is supporting employee mental health through an enhanced employee assistance program, an upcoming Indigenous cognitive behavioural therapy tool and an internal wellness conference. In April, the bank launched an EAP service delivery model where employees can now speak directly to a trained clinician when calling the EAP, instead of waiting to […]
Canada’s labour market is under growing pressure and as employers move quickly to reduce costs, missteps in managing layoffs or employee relations can possibly lead to legal and financial consequences, says Paul Pulver, a labour and employment lawyer at Littler LLP. Across Canada, it’s becoming increasingly difficult for people to deal with some of the […]
While artificial intelligence isn’t a novel concept in benefits administration, all sides of the industry are still considering best uses and areas for improvement. 1Password’s benefits provider incorporates AI for data analytics, as well as typical service requests and personalization, says Katya Laviolette, the software company’s chief people officer. For employees looking for different resources, […]
While 41 per cent of global organizations say they have a program for ‘recognition champions’ — employees who actively model and promote recognition so it becomes contagious across teams — only 27 per cent of Canadian companies have one at their organization, according to a new report by O.C. Tanner. “Positive recognition has a direct […]
Before bringing employees back to the office, it’s important for employers to clearly communicate their expectations, support employee well-being and ensure there’s adequate space for workers, says Chris Gory, employee benefits advisor at Orchard Benefits. “Employers need to communicate their expectations for when employees are working at the office to avoid any confusion. They should […]
When employee mental health is impacted due to traumatic world events, employers can provide support by highlighting available resources and fostering a sense of community through employee resource groups, says Mark Harrison, founder of the MH3 Collective. One prominent example is the ongoing Immigration and Customs Enforcement situation in the U.S., which is impacting the […]
Preventing benefits fraud is a core priority for the Canadian Life and Health Insurance Association because it helps keep benefits plans accessible and affordable for the 27 million Canadians that depend on them, says Richelle Feddema, the organization’s senior manager of anti-fraud member management. Insurers are working together through the CLHIA’s ‘Fraud = Fraud’ program, […]
As Canadian employers continue to experience economic strain from U.S. tariffs, it’s important for human resources professionals to focus on communication and creative strategies to retain talent, says Stephen Shore, a labour and employment lawyer at Littler LLP. While the U.S. Supreme Court has struck down President Donald Trump’s global tariffs implemented in April 2025, […]