Speaker

Robert Cross, senior director, claims, contact centres, group benefits and retirement solutions, iA Financial Group

Robert Cross has more than 15 years of experience in group insurance, leading operational, claims and customer service teams. He has been with iA Financial Group since 2022, having previously held various leadership roles at another major insurer. As the leader of iA’s claims and customer service teams for group benefits and retirement solutions, Cross is distinguished by his compassionate style, client-centric mindset and strategic acumen, setting him apart as an inspiring and impactful leader.