Speaker

Troy Diakow, vice-president, life, disability and operations, Alberta Blue Cross

Troy Diakow is the vice-president of life, disability and operations at Alberta Blue Cross, where he provides enterprise leadership for the delivery and fulfillment of products and services. He’s responsible for shaping the strategic direction of life and disability programs, operational fulfillment and driving relationships across health, dental, disability and pharmaceutical providers.

With more than 25 years of experience in the benefits, pensions and technology sectors, Diakow has built a reputation for transforming operations, enhancing client value and driving sustained growth. His leadership spans digital modernization, complex stakeholder environments and large-scale service delivery, consistently aligning execution with strategic intent.

Diakow holds a master of business administration in executive leadership from Royal Roads University. A builder at heart, he’s intentional at cultivating resilient teams, empowering talent and delivering solutions that serve members, customers and communities alike.