Sun Life Financial Inc. has received top marks from Forrester Research Inc. for the digital functionality of its life insurance business. The research and advisory firm evaluated the websites of seven of Canada’s life insurance companies. Sun Life received top scores in both digital functionality and user experience. It also achieved an overall score of 75 out of 100, compared […]
Employers expect technological changes and the availability of talent to have the biggest impact on the workplace in the next five years, according to new research by WorldatWork. Its survey, which polled nearly 5,000 employers in the United States, found 47 per cent of respondents expect technology changes to have an impact, followed by availability of […]
The Public Policy Forum and TD Bank Group are partnering to take a closer look at the changing nature of work in Canada. Through the three-year initiative, called the Future of Work, the forum will conduct research and engage stakeholders to investigate the ways Canadians can succeed in a changing workplace, according to a press […]
Despite several twists and turns, Australian superannuation fund QSuper isn’t shying away from implementing new technology. Speaking at Benefits Canada‘s Benefits & Pension Summit in Toronto on Tuesday, Kim Hughes, head of product and services at QSuper, told attendees about the new tools and products her fund has provided for members and how they’ve taught the organization a great deal […]
While almost all Canadian companies using artificial intelligence and automation expect to expand their use of the technologies in the next three years, less than five per cent said their human resources functions are fully prepared for the changing requirements of digitization, according to a new global survey by Willis Towers Watson. Just over a third (36 per […]
One of the biggest changes in the benefits industry over the next five years will be the movement towards virtual care as a standalone category, said Tim Clarke at Benefits Canada‘s Benefits & Pension Summit in Toronto on Monday. “Whether you’re talking about telemedicine, whether you’re talking about virtual [cognitive behavioural therapy], you think about […]
Finding ways to leverage the engagement of plan members in order to optimize their experiences, decision-making and outcomes was a recurring theme at Benefits Canada’s Defined Contribution Plan Summit this February. One way to boost outcomes is by considering the growing science of financial attention, according to Jane Henshaw, head of digital research at the […]
While improving a defined contribution pension plan may appear to be simple, ensuring employees fully understand the changes is a crucial part of the exercise, said Ian Baines, head of pensions at Britain’s Nationwide Building Society. Baines told the story of his company’s pension changes at Benefits Canada‘s 2018 Defined Contribution Plan Summit in February. […]
Moderators: Nadia Darwish, vice-president of development, marketing and investment strategy; and Karrina Dusablon, vice-president of business development, client relationship and member experience, at Desjardins Insurance Topic: Balancing a human and digital approach to plan member experiences Augmented reality, big data, robo-advisors and artificial intelligence are playing growing roles in the digital era. By 2020, Canadians […]
Common Wealth is teaming up with James Evans and Associates Ltd. to support the former’s retirement plans with member-focused, self-service plan administration and record-keeping technology. JEA’s technology allows employers with capital accumulation plans to access certain customization tools, including plan design, branding, communication and education for members. It also incorporates features like default investment choices and auto-escalation. Read: Nest Wealth launches group […]