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DC Plan Summit: Balancing a human and digital approach to plan member experiences

Moderators: Nadia Darwish, vice-president of development, marketing and investment strategy; and Karrina Dusablon, vice-president of business development, client relationship and member experience, at Desjardins Insurance Topic: Balancing a human and digital approach to plan member experiences Augmented reality, big data, robo-advisors and artificial intelligence are playing growing roles in the digital era. By 2020, Canadians […]

  • April 13, 2018 September 13, 2019
  • 08:40

DC Plan Summit: Delivering better outcomes by getting to know plan members better

Moderators: Christine van Staden, regional vice-president, group customer; and George Ng, senior account executive, group customer, at Great-West Life Assurance Co. Canada is an increasingly diverse country. Canadians live across six time zones, comprise four workplace generations (traditionalists, baby boomers, generation Xers and millennials) and include more than 200 ethnic origins. The number of speakers […]

  • April 13, 2018 September 13, 2019
  • 08:38

DC Plan Summit: Why financial education isn’t enough to change employee behaviour

Moderators: Erica Hall, assistant vice-president for client relations, group retirement solutions; and Sharon Seifried, national vice-president for corporate accounts, group retirement solutions, at Manulife Financial Corp. While a significant portion of Canadians are in poor financial health, most don’t like to talk about money, particularly those with challenges in the area. As a result, addressing […]

  • April 13, 2018 September 13, 2019
  • 08:37

DC Plan Summit: Is plan sponsor inertia a thing?

Moderators: Mazen Shakeel, vice-president of market development, group retirement services; and Jean-François Pelletier, regional vice-president for group retirement services, Quebec, at Sun Life Financial The defined contribution pension plan industry is operating in a shifting economic environment. Expectations related to future returns are falling, and plan members are living longer. Focusing exclusively on improving net returns […]

  • April 13, 2018 September 13, 2019
  • 08:36