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The coronavirus pandemic has marked a sea change in how Canadians receive health care. While just four per cent of primary care visits were conducted virtually pre-pandemic, that rose to roughly 60 per cent after the onset of the global health crisis. This represents an opportunity to reshape how health care can be delivered and, in […]

Canadian employers are turning their focus to updating their benefits plans and ensuring a strong employee experience in an effort to address the challenges employees are facing in the coronavirus pandemic and to attract key talent in a tight labour market. “Many companies are adding new services to their benefits plans to support their employees […]

Living with Type 1 diabetes is like having a full-time job on top of managing a day job and life commitments — one that involves making constant risk assessments and difficult decisions throughout the day. “‘How many carbs did I eat? How much insulin do I need for that? Am I going to exercise later […]

Benefits plans tend to support employees dealing with either mild or severe mental-health symptoms, but an entire middle category of plan members lack a treatment option geared toward their moderate symptoms. As such, plan sponsors should think about matching services with severity when they’re considering which mental-health programs to incorporate into their benefits plans, said […]

When Kristy Dickinson’s health took a turn eight years ago and she was diagnosed with a rare and complex disease, she stepped away from her role in recruitment. Managing her chronic illness — from the appointments with her specialist, the information-gathering and sharing across three hospital jurisdictions and the medications and expenses — was too […]

A typical patient’s journey takes plan members from the doctor to the pharmacy for medication and then leaves them on their own. But employees’ lives aren’t static, with factors like age, mental and physical health, stress and activity level having the potential to impact how effectively those medications work, said Frederic Simard, co-founder and chief […]

Employers, employees and benefits advisors alike have long struggled with the inefficient and largely paper-based approach to administrating benefits. Advisors face long wait times for quotes, employers face the annoyance of a slow onboarding process that prevents employees from accessing their benefits immediately after enrolment and employees can have difficulty submitting claims and face confusion […]

Employers are increasingly facing a tight labour market and need to compete for top talent with a stronger benefits offering. Using technology to compare offerings across insurance companies and other providers can ensure employers have a cost-competitive plan that speaks to employees’ needs, said Matt Lister, co-founder and chief executive officer at CloudAdvisors, during Benefits […]