The majority (80 per cent) of frontline employees who say they feel supported and understood by their manager plan to stay in their current role, according to a global survey by Lighthouse Research & Advisory on behalf of software company Workday Inc.

The survey, which polled more than 3,000 workers, found a supportive manager can improve an employee’s likelihood of retention by 300 per cent.

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It also found 79 per cent of workers who feel a sense of belonging at work have no plans to leave their employer. By comparison, workers who don’t feel a sense of belonging were four-times more likely to say their mental health and well-being has declined in the last year and just 33 per cent of these workers said they intend to stay with their current employer.

“The last few years have placed a significant amount of pressure and demand on frontline workers, yet organizations continue to face challenges in supporting and retaining this critical segment of the workforce,” said Mariana Santiago, general manager of workforce and payroll at Workday, in a press release. “The survey uncovered that experience is at the very core of frontline worker engagement and retention.”

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