While there’s multiple opportunities for the use of artificial intelligence in the employee benefits space — including making the claims process more efficient and personalizing the plan member experience — one of the biggest advantages of the technology is the ability to streamline administrative tasks, allowing employees to focus on more value-added work in addition […]
The Office of the Superintendent of Financial Institutions’ proposed cybersecurity incident reporting standard could unintentionally lead to duplication and increased risk if it doesn’t reflect differences in technology and risks faced by federally regulated financial institutions and federally regulated pension plans, according to the Association of Canadian Pension Management. While financial institutions’ systems are critical to the functioning of […]
National Hockey League coach Mike Babcock thought he was just trying to get to know his players better, but experts say he may have crossed a line that’s sometimes hard to see. After joining the Columbus Blue Jackets, Babcock was called out this week for allegedly asking some players to show family photos off their phones, raising questions […]
While ChatGPT is helping benefits communications become more efficient, detailed and reliable, the risks may outweigh the rewards when it comes to full automation, says Tom Milne, a principal at Normandin Beaudry. The possibilities for generative artificial intelligence in the benefits space are infinite, he says, noting the algorithms are helping expedite the research and […]
Like other large employers, Ontario Power Generation Inc. has a diverse workforce that embodies the broader Canadian population across multiple demographics. The Crown corporation uses a variety of methods and measurements for gathering diversity, equity and inclusion data, including engagement surveys and focus groups to establish mental-health indicators by analyzing benefits usage, says Tanya Hickey, […]
Artificial intelligence tools like ChatGPT are becoming critical in helping human resources leaders balance the necessary administration in recruitment processes, says Andrea Bartlett, vice-president of people at HR consultancy Humi. “What’s exciting to me is AI [is] another tool in the HR professionals’ tool belt that can enable them to offset the administrative tasks to […]
A majority of U.S. defined contribution pension plan sponsors say they have some (70 per cent) or significant (10 per cent) concerns over data sharing and privacy that impact their adoption of new plan products and features, according to a new survey by the Defined Contribution Institutional Investment Association. However, the survey — which polled […]
The coronavirus pandemic ushered in a new world of work when organizations in most sectors were forced to find ways to operate virtually. Three years later, many employees — especially younger generations — want these flexible working options to stay. “Like many other firms, our employee demographic is mostly made up of millennials and [generation] […]
By requiring employers to have a written policy on the electronic monitoring of their employees, the Ontario government is aiming to increase employer transparency, says Andy Pushalik, partner and head of the employment and labour group at Dentons Canada LLP. “With so many employees now working from home, [the government] felt there was a requirement that […]
Four months ago, my daughter woke up with a stye in one eye. While my 10-year-old was handling her infection like a champ, I wasn’t. All I could think was, “I need to get her to a doctor as fast as humanly possible.” But it had been almost two years since we visited her physician’s […]