The union representing more than 60 employees at Right Time Call Centre in St. Catharines, Ont. has ratified a three-year collective agreement that includes bereavement leave enhancements.
The agreement will allow employees to use their three paid days of bereavement leave for the death of a stepfather, stepmother or foster parent, as well as the parent of a spouse or common law partner.
It also ensures the employer will maintain contributions to the group registered retirement savings plan of three per cent for all seniority levels. Employees will also have the option to use vacation before it’s accrued and carry over one week of vacation into the new year.
The agreement also includes wage increases of six to 13 per cent over the three-year term, as well as increases for years of service and $1,000 lump-sum payments each year.