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Our industry sometimes gets a bad rap for being overly traditional and slow to change. But there’s no question we’ve seen some major shifts in employee benefits over the past 45 years. Three of those shifts will have implications for employers going forward. Greater onus on the individual to save for retirement Over the years, […]

The Canadian Life and Health Insurance Association is launching an industry initiative to pool claims data and use advanced artificial intelligence tools to enhance the detection and investigation of benefits fraud. While all Canadian insurance companies have their own internal analytics to detect fraud within their book of business, the new initiative — led by […]

  • By: Staff
  • February 15, 2022 February 15, 2022
  • 09:00

Most (79 per cent) plan sponsors said they have at least one major concern about their health benefits plan, with this increasing to 89 per cent for employers with 500 or more workers, according to the 2020 Sanofi Canada health-care survey. The top concerns include drug plan sustainability (42 per cent), dental plan sustainability (39 […]

  • By: Staff
  • July 6, 2020 November 23, 2020
  • 09:00

More than three-quarters (79 per cent) of plan sponsors said they’re interested in their benefits providers sending targeted communications to plan members, according to the 2020 Sanofi Canada health-care survey. That’s up slightly from the amount who said the same in 2019 (74 per cent) and 2018 (64 per cent). However, slightly fewer (62 per cent) plan members […]

  • By: Staff
  • July 2, 2020 November 23, 2020
  • 09:00

Over the last decade, the group benefits space has been all about digitizing documents and data, embracing a mobile-first mindset and urging plan sponsors and members to ditch paper and go online for a more customized experience. The next decade will build on all of that, pushing group benefits plans into the era of hyper-personalization, […]


Over the past couple of years, I’ve been relentlessly pestered by my dentist’s office. I’ve lost track of the frequency of texts, emails and phone calls. When the overt neediness increased even more at the end of last year, I realized it had barely been six months since our last date. Is it just me […]

What dental benefits topics should plan sponsors be considering?

With prescription drugs and paramedical benefits taking up an increasingly large portion of employers’ benefits spend, dental benefits often avoid the spotlight. But consultants and insurers are emphasizing a few dental issues for plan sponsors to consider in 2020. Over-billing Though GE Canada isn’t focusing on dental benefits in this year’s renewal process, Diana McNiven, […]

Since the point of an editorial is to create a discussion on the trends and issues affecting our industry, I was glad to see my latest — in the January/February issue — sparked a good debate. The print edition of Benefits Canada doesn’t have a Letters to the Editor section, so I’m compiling all the […]

  • By: Staff
  • March 13, 2020 December 3, 2020
  • 09:00

The Toronto Transit Commission has settled a 2016 lawsuit against its insurer for the alleged failure to detect a benefits fraud scheme involving orthotics store Healthy Fit Inc. To date, 10 people — nine former TTC employees and Healthy Fit owner Adam Smith — have been convicted in relation to the scheme. More than 250 TTC employees resigned or […]

  • By: Staff
  • November 15, 2019 December 3, 2020
  • 09:15
Toronto hospital dismisses 150 staff for alleged benefits fraud

About 150 employees at Baycrest Health Sciences have been dismissed for benefits fraud. Last year, in the course of establishing an approved provider network for its employee benefits, the Toronto geriatric hospital said concerns were raised about some of the extended health-care claims employees were making under the benefits plan. “As a result, we retained a third […]

  • By: Staff
  • July 11, 2019 November 12, 2020
  • 10:00