The benefits of artificial intelligence go hand in hand with the many risks, but the pension industry’s requirements around fiduciary responsibility and governance, as well as privacy concerns, add an important layer to these considerations. Genevieve Hayman, senior affiliate researcher in research, advocacy and standards, the CFA Institute Many artificial intelligence risks — which include […]
With climate change affecting the planet and artificial intelligence disrupting the concept of work, a profound generational shift is underway in how young people are thinking about their futures. “When previous generations worried about retirement, they mainly focused on financial risk, market turndown, inflation and health-care costs,” said Kelly Peters (pictured left), behavioural economics leader […]
For defined contribution plan members, the evolution of education and engagement has passed several milestones, including the introduction of email and mobile apps. “At Manulife, we’ve reached a point where we have two-thirds of logins going through the mobile app and one-third going through the website,” said Marc-Antoine Morin, the record-keeper’s assistant vice-president of group […]
Increased investment volatility could trigger additional questions on the decisions of Canadian pension funds as governance reviews come into focus, says Level Chan, a partner in the pensions practice at Stewart McKelvey. “Where there’s greater volatility, we could expect that triggering more questions about how pension plans are weathering the storm.” When responding to additional […]
Social media is breathing new life into employers’ pension communications, helping to make the benefit resonate with different audiences and offering organizations a far wider footprint than traditional channels. In some ways, the coronavirus pandemic was one of the key drivers of increasing the use of social media in workplace communications, says Jeff Pekar, director […]
The Co-operative Superannuation Society Pension Plan is in the middle of a years-long digital transformation that’s aiming to improve member experience. In addition to introducing a modernized and secure member portal, the CSS (No. 2 on the 2024 Top 50 Defined Contribution Plans report) is planning to start leveraging artificial intelligence, says Tami Dove, the […]
While the Canadian Association of Pension Supervisory Authorities’ updated capital accumulation plan guideline contains several key updates with regard to plan sponsor and member responsibilities, smaller plan sponsors may face administrative challenges in applying the guidance, says Jordan Fremont, a partner at Stikeman Elliott LLP’s pensions and benefits group. “Because [the guideline] is so detailed, I […]
Retirement plan members who engage with their plan digitally have an average retirement account balance 230 per cent higher than those who weren’t engaged ($123,800 versus $51,800), according to a new report by Sun Life Financial Inc. The report, which analyzed data from 1.45 million Sun Life group retirement plan members, found employees who were were digitally engaged are also more […]
With employees often struggling to find benefits offerings related to mental-health support or chronic conditions, demand for health-care system navigation services has increased significantly in the past few years. In May 2023, the Bank of Montreal launched a digital mental-health navigation guide, available to employees in both Canada and the U.S., that streamlines access to […]
The University Pension Plan is launching a new web portal to prioritize plan member engagement throughout the year. “Transparency is an important value to our members,” says Joanna Lohrenz, the plan’s chief pension services officer, noting the website will provide members with account details and allow them to update their personal information, run a pension […]