Employers not investing in employee experience: survey

Fewer than half (48 per cent) of employees said they believe their employers are invested in improving the employee experience, according to a new survey by U.S.-based cloud computing company ServiceNow Inc.

The survey also found 61 per cent of respondents rated their employers poorly based on a negative experience with personal leave. And only 45 per cent said they feel their opinions and perspective matter to their employer. However, millennials (43 per cent) were more optimistic that their employers will address their feedback compared to baby boomers (35 per cent).

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As well, only 44 per cent of employees said their employers provide them with easy access to information from human resources and other departments. And, while 54 per cent of survey respondents said they expect their employers to offer mobile-optimized tools at work, the majority (67 per cent) reported it wasn’t easy to complete the necessary paperwork on a mobile device before their first day.

The survey noted this is a missed opportunity for employers that haven’t introduced mobile self‑service to their workforce, especially for those aiming to retain and attract millennials, since more than half (59 per cent) expect employers to provide mobile‑optimized tools.

“Employees today — regardless of their role or generation — want to be heard and valued, and they want an employee experience that suits their needs throughout their career with an organization,” said Pat Wadors, chief talent officer at ServiceNow, in a press release. “If an employee’s experience is lacking at the onset of their new job, the impact for some employees can likely be felt until the employee’s last day. By creating beautiful and meaningful experiences and an environment where work gets done efficiently, employers will benefit from a more engaged and productive workforce.”

Read: Employers urged to boost HR technology